FAQ

FAQ

Popular questions and answers

Our company & Staff

We prioritize customer satisfaction, use eco-friendly cleaning products, and tailor our services to meet the unique needs of each client.

Yes, our cleaning staff is trained, experienced, and fully insured to ensure the highest level of service and safety.

We invest in ongoing training for our staff, stay informed about industry best practices, and incorporate the latest technologies to enhance our cleaning services.

Yes, we can provide references or share testimonials to give you insight into the experiences of our satisfied clients.

Services

We provide a range of services, including residential and commercial cleaning, deep cleaning, and specialized cleaning for various industries.

Yes, we offer regular cleaning services, and we often provide discounts for clients who schedule recurring appointments.

We bring our own cleaning supplies and equipment, ensuring that we use high-quality, professional-grade products for optimal results.

Absolutely. We work closely with clients to understand their unique requirements and tailor our services accordingly.

Customer satisfaction is our priority. If you’re not satisfied, please contact us within a specified timeframe, and we’ll address and rectify any concerns.

We generally ask clients to declutter spaces to allow for thorough cleaning. Clear instructions will be provided before the scheduled cleaning.

Yes, in addition to cleaning, we offer organizing and decluttering services to help you maintain a tidy and organized space.

We offer both one-time cleaning services and ongoing contracts to accommodate various client needs.

We invest in ongoing training for our staff, stay informed about industry best practices, and incorporate the latest technologies to enhance our cleaning services.

We encourage open communication about any special requests or challenges. Our team is flexible and will work to accommodate your unique needs.

We discuss specific areas or items that may require special attention during the consultation to ensure all your cleaning needs are addressed.

Security

We follow strict safety protocols, provide appropriate training to our staff, and use safe cleaning products to ensure the well-being of both our clients and our team.

Our staff is carefully vetted, and we take measures to protect your property. We also respect your privacy and confidentiality.

Our staff is trained to handle items with care. We also discuss any special considerations or concerns with clients before starting the cleaning process.

Our team is trained to respect and safeguard confidential information. We have confidentiality agreements in place when required.

Price

The cost is typically based on factors such as the size of the space, the scope of services required, and the frequency of cleaning. We provide transparent pricing details during the consultation.

We accept various payment methods, and payment details will be discussed during the booking process.

Service order/cancellation

You can easily request our services by contacting us through our website, phone, or email.

We typically have a cancellation policy in place, and details will be provided during the scheduling process.

It’s advisable to schedule in advance, especially for recurring services. However, we do our best to accommodate urgent requests whenever possible.

Eco-friendly

We are committed to eco-friendly practices. We use environmentally safe products and follow sustainable cleaning methods to minimize our impact on the environment.

If you did not find the answer to your question, ask our manager. We will respond very quickly and with love 🙂